Help Center
The Squarespace Help Center has the most comprehensive list of Squarespace tutorials you’ll find anywhere in an organized, searchable database.
The Launch Hub includes detailed Squarespace video tutorials and provides an easy step-by-step process to customize and launch your website.
The Blog
Connect With A Person
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Squarespace Support
Contact Squarespace support if you need immediate help or have a question about Squarespace that is not answered in the help guide database.
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Free Email Support
If you purchased your template within the last 30 days and have a question that goes beyond basic Squarespace stuff, submit a support ticket to me.
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Paid Email Support
If you are outside the 30-day free support window or you need simple CSS tweaks, fill out the form below to submit a paid support ticket. Fee is $100/hr.
Please read the FAQ below before opening a support ticket.
Frequently Asked Questions
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Within 48 hours of purchase, the template will be transferred to your Squarespace account as a new trial website. You will receive an email when this happens. If you don’t have a Squarespace account yet, you will have the opportunity to create one—no need to do this in advance!
Once you’ve accepted the contributor invitation, ownership will be transferred to you in a few business days when it is paid in full.
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The template will be transferred to your Squarespace account as a new trial website. You can customize the template without disrupting your current website. When you're ready to launch your new website, transfer your domain name from your old site, cancel your old Squarespace plan, and sign up for a new plan on the new site.
You can contact Squarespace support for a refund on any time not used on your old annual plan and you will receive 20% discount on your new annual plan. The Launch Hub includes a tutorial on how to transfer or connect your domain name.
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If you paid for the template in full, ownership will be transferred a few days after you accept the contributor invitation.
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Go to the following domain name. Replace “yourdomain” with your built-in Squarespace domain.
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Yes! You can add anything you want to the template, just like any other Squarespace website.
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You can log in here.
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No, but you can hire one from our vetted list of Squarespace designers.
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Please see the Launch Hub lesson on Saved Sections. This will allow you to rebuild any sections or pages from the template if you feel like you messed them up by accident.
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Go to Website > Pages and scroll down to the bottom where it says “Deleted Pages.” From here you can restore pages deleted within the last 30 days.
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No, you must leave the site credits page and footer link for KCD. You can add to it that the site was customized by, etc. If you are a designer using the template for a client site, you must keep the site credits page and leave attribution linking back to katcollinsdesign.com.
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No, you may only use the template on one website. If you would like to use it on another website, you must purchase another license.
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Due to the digital nature of Squarespace templates, I do not offer refunds. Please make sure you read all of the information on the sales page before purchasing!