GENERAL FAQ’S

+ Why should you work with Kat Collins Design?

Because we're badass! In all seriousness, we work with businesses who care about their success as much as we do. The truth is: You do you best. Our goal is to show you off to the world in the most awesome, fabulous, and kickass way possible. If you're serious about growing your business and you're ready to work with someone who will take your business to the next level, you're in the right place.

+ Where are you based?

Our founder, Kat Collins, is located in the Lehigh Valley area of Pennsylvania but is serving clients coast to coast!

+ What are your office hours?

We don't have a traditional office. All of our staff work remotely. However, you can contact us during our office hours, Monday - FrIday, 11:00 AM - 6:00 PM EST. Our evenings and weekends are for our furbabies and shenanigans.

+ WHAT TYPES OF CLIENTS DO YOU WORK WITH?

While we work with a variety of businesses, we specialize in working with creative professionals and small businesses.

+ Do you have to be local to work with you?

Not at all! We work with clients all over the world. We communicate via email, Skype, and phone so it makes things easy.

+ Do you allow guest posts?

Yes as long as it fits into one of four themes: Being authentic online and in your business, Squarespace, Small Business tips, and Creative Professional tips.

+ What is your freelance network like?

We created a hand-picked freelance network to partner up on projects per our clients’ needs. While our co-founders handle the majority of our projects in-house, we occasionally team up with skilled freelancers on a project basis when we need extra pairs of hands. Ocassionally we also get leads of people looking for services we don't specialize in too so we love to refer to other pros who do when we can!

+ How do I get to be part of your freelance network?

To be considered for our freelance network, please email us at kat@katcollinsdesign.com with your specialities, samples of your work, and types of projects you think you’d be a good fit for. When we have projects open up in your specialty or potential leads we will contact you with further info to see if you are interested or available.

+ DO YOU WORK WITH ANY OTHER WEBSITE PLATFORMS OTHER THAN SQUARESPACE?

Not at the moment. Squarespace is our jam, although occasionally we will work in Shopify if a client requests it.

 

BRANDING & WEB DESIGN FAQ’S

+ what do I need to do to prepare to work with you?

Once we've talked with you about your needs and goals and you have filled out our questionnaire, we will need the following assets for your branding and web design project:

Brand style guide (fonts, colors, etc.) if you have one Complete copy for your website Images and graphics to include on the website Login details for external services (Any external services we will be integrating to your website. Examples: domain name, email administrator accounts, email marketing logins, etc.). We will email you instructions to use Last Pass to send passwords securely to us.

This allows us to get an idea of layout and we can hit the ground running as soon as we have all your assets!

+ Do you provide copywriting services?

Yes! If you need copywriting services we are happy to add that to your package for an additional fee.

+ WHAT DESIGN DATE SHOULD I CHOOSE?

A design without content will make your website look unprofessional.If you have photos and text content prepared (say, on a current website) choose the next available design date. If you need to write your text content and take photos, choose a start date one (1) month out. If you'll be hiring others to write your text and take photos, choose a start date two plus (2+) months out. Speak with your photographer and copywriter to get a firm estimate of how long the project(s) will take them and book accordingly. These suggestions work for most client's, however be sure to adjust according to how busy your schedule is.

+ CAN YOU LAUNCH MY SITE BY A CERTAIN DATE?

If there’s an available design date before your needed launch date, then yes! Your site will be ready!

+ HOW MANY PROJECTS DO YOU WORK ON AT A TIME?

Typically we only take on just 1-2 major projects at a time. We also do minor work, mostly for past clients, (adding a new page to their site, designing business cards, etc.) at the same time as a major project. The major projects are always our main focus for those 2 weeks.

+ What platform do you build your websites on?

We specialize in Squarespace web design at Kat Collins Design. We love to work with Squarespace because the platform allows us to create a beautiful website that works just the way you’d like and also has a user-friendly back-end. Awesome sauce! We prefer the platform (and so do our clients) because they can walk away after launch and their training session knowing how to make text edits, swap out photos, add blogs posts, and add products to their shop. We think you should understand how your website works and be able to make edits without having to email your designer for every small edit. Of course we’re just a call or email away if you have any questions, would like maintenance services, or additional graphic design support.

+ Do you work with any other website platforms other than Squarespace?

Not really. Squarespace is our jam, although occasionally we will work in Shopify if a client requests it.

+ What type of websites do you build on Squarespace?

Squarespace is really versatile in its uses which is just one reason we are in love! Some of the different types of websites we can build on Squarespace include:

  • Ecommerce
  • Blog
  • Simple websites
  • One page website (scrolling or landing/cover page)
  • Portfolio website

+ How long do your projects take to complete?

Our branding and web design projects range from 2 weeks to 6 weeks to complete. We will always provide a timeframe in your proposal based off your project’s specific needs.

+ My style isn't bold and graphic...can I still work with Kat Collins Design?

Absolutely! While we love bold, graphic, minimal sites, and lots of our clients come to us because of it, we also work with a variety of styles. We will work with you to make sure you get the design and look you want for your project.

+ Will you set up my Squarespace account and domain name?

Yep! We will take care of it all for you - easy peasy. At the end of the project, we will add you as the Admin/Owner to the website and you will have total control. (Squarespace fees are not included in project fees.)

+ What forms of payment do you accept and do you offer payment plans?

Our accounting goes through Quickbooks. We accept all major credit cards through Square and Paypal.

+ What if what I want doesn't fit one of your packages?

No worries! We got you. We have created general packages based on the inquiries we receive, but all of our packages are 100% customizable. Let us know what you need and we'll send you a customized proposal and quote.

+ Do you offer Squarespace website training?

Yep! Each website design project comes with a customized video tutorial that will walk you through the ins and outs of the back-end of your website. We love the video option too because then you can rewind and rewatch any section you need in the future. We are always a call or email away if you need any help or support in the future.

+ Do you offer refunds or what is your cancellation policy?

Please refer to your contract for full terms and agreements. In the event of termination, the client is responsible for all fees incurred and will forfeit license to use any preliminary designs. Project deposits are non-refundable and all fees are non-refundable after project completion.


Answered your question and you’re ready to get started? Awesome!